T & Cs

RETURNS/REFUNDS

WE THOROUGHLY CHECK ALL ITEMS TO ENSURE THEY ARE IN PERFECT CONDITION AND PACKAGED CAREFULLY BEFORE SENDING TO YOU. WE THINK YOU WILL LOVE YOUR HONA PURCHASE BUT IF FOR SOME REASON YOU WISH TO RETURN YOUR NEW ITEM WE WILL ACCEPT REFUNDS ON FULL PRICED ITEMS UNDER THE FOLLOWING CIRCUMSTANCE ONLY:

 WE ONLY OFFER REFUNDS WITHIN 10 DAYS OF YOU RECEIVING GOODS.

THE ITEMS BEING RETURNED MUST BE IN BRAND NEW CONDITION AND MUST ALSO BE WRAPPED IN THE SAME WAY AS THEY ARE WRAPPED WHEN YOU RECEIVE THEM.

ITEMS MUST NOT BE USED, WORN OR ALTERED IN ANY WAY.

RETURNED ITEMS WILL NOT BE ACCEPTED IF DAMAGE IS DONE TO THE ITEM DUE TO INAPPROPRIATE CARE NOT BEING TAKEN BY THE CUSTOMER BEFORE OR WHEN RETURNING THE ITEM.

ALL RETURNS ARE AT THE EXPENSE OF THE CUSTOMER AND MUST BE RETURNED VIA A TRACKABLE SERVICE. WE DO NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

UNFORTUNATELY WE CANNOT ACCEPT RETURNS FOR SALE ITEMS.

REFUNDS WILL BE GIVEN AT THE DISCRETION OF HONA AND WILL ONLY BE GIVEN IF WE BELIEVE THE ABOVE CRITERIA HAS BEEN FOLLOWED.

AS WE CAREFULLY CHECK EACH ITEM BEFORE WE SEND IT OUT WE DO NOT BELIEVE THE ITEMS WILL HAVE ANY FAULTS. WE DO NOT CONSIDER DISCREPANCIES IN THE LEATHER TO BE A FAULT BUT A RESULT OF THE NATURAL PROCESS THE LEATHER AS GONE THROUGH.

TO ORGANISE A RETURN PLEASE EMAIL US AT [email protected] INCLUDING YOUR ORDER NUMBER AND REASON FOR RETURNING AND WE WILL PROVIDE YOU WITH THE DETAILS YOU REQUIRE TO SEND THE ITEM BACK TO US. PLEASE NOTE WE ARE UNABLE TO BE HELD LIABLE FOR THE LOSS OF ANY ITEMS BEING RETURNED SO PLEASE USE A REGISTERED POST SERVICE WHEN RETURNING GOODS AND KEEP A RECORD OF THE TRACKING DETAILS.

HONA WILL ENDEAVOR TO RESPOND TO ALL RETURN ENQUIRIES SENT BY EMAIL WITHIN 48 HOURS.

SHIPPING

WE USE AUSTRLIA POST FOR ALL ORDERS.

WE RECOMMEND ALL PACKAGES ARE SENT TO A BUSINESS ADDRESS FOR FASTER DELIVERY. PLEASE ENSURE THE ADDRESS PROVIDED IS ATTENDED DURING BUSINESS HOURS.

WE ARE SORRY BUT WE CANNOT SHIP TO PO BOXES.

DELIVERY WILL ENDEAVOUR TO BE MADE BETWEEN 3 -10 BUSINESS DAYS FROM DAY OF PURCHASE, WITHIN AUSTRLIA. THERE MAY BE CUSTOMS DELAYS WHICH MAY AFFECT INTERNATIONAL DELIVERY TIMEFRAMES.

DELIVERIES ARE NOT MADE ON WEEKENDS.

PRIVACY POLICY 

HONA IS COMMITTED TO PROTECTING YOUR PERSONAL PRIVACY.

WHEN PURCHASING YOUR HONA PIECE, WE WANT TO ENSURE THAT WE ONLY COLLECT INFORMATION FROM YOU THAT WE NEED TO CARRY OUT YOUR ORDER. THIS WILL INCLUDE IDENTIFIABLE DETAILS SUCH AS YOUR NAME, ADDRESS, EMAIL ADDRESS, CONTACT PHONE NUMBER AND ANY RELEVANT PAYMENT DETAILS REQUIRED TO COMPLETE YOUR ORDER.

WE WILL ONLY ASK YOU TO SUPPLY US WITH ANY OF THE ABOVE INFORMATION AT THE TIME IT IS ACTUALLY REQUIRED TO HELP US CARRY OUT OUR SERVICE TO YOU.

IF YOU HAVE PURCHASED PRODUCTS FROM HONA, WE WILL USE YOUR PAYMENT INFORMATION TO DEDUCT PAYMENT OWED AT THE TIME YOU PLACE YOUR ORDER. WE WILL ALSO USE YOUR EMAIL ADDRESS TO KEEP YOU UPDATED ON THE STATUS OF YOUR ORDER.

ANY INFORMATION GIVEN TO US DURING THE CHECKOUT PROCESS WILL BE SOTRED ON OUR ONLINE STORE PLATFORM UNTIL WE HAVE COMPLETED YOUR TRANSACTION AND POSTED YOUR HONA ORDER OUT TO YOU.

IN ORDER TO PROCESS YOUR ORDER SAFELY WE USE STRIPE. STRIPE ENABLES US TO PROCESS YOUR PAYMENTS IN A SECURE AND SAFE MANNER. IF YOU WOULD LIKE TO KNOW MORE ABOUT STRIPE YOU CAN READ ABOUT IT HERE – HTTPS://STRIPE.COM/AU

AT HONA WE DO NOT PROVIDE PERSONAL INFORMATION TO OTHER COMPANIES EXCEPT WHERE THEY ARE SUBCONTRACTORS OR SUPPLIERS DIRECTLY INVOLVED IN THE DELIVERY OF A PRODUCT.

YOU CAN REQUEST TO CHANGE YOUR INFORMATION BY CONTACTING HONA DIRECTLY.

IF YOU HAVE ANY QUERIES IN REGARDS TO OUR PRIVACY POLICY YOU CAN EMAIL US AT [email protected]